They replied rather quickly and told me thanks for letting them know about the issue and that they would compensate me. I was happy with that. Happy until I received the ‘compensation’ in the mail. They mailed me two $2.50 off coupons for any of their products. The jar of peanut butter I bought cost $3.88. This means I will still have to pay money in order to buy a new jar. That pisses me off. $5.00 in coupons from a company as big as ConAgra is a kick in the teeth.
So now my friends, Peter Pan peanut butter, is on the preverbal chopping block at my house. In 2007 Peter Pan closed its doors after a salmonella outbreak. Everybody makes mistakes right? We stuck by them and purchased their products again when they put peanut butter back into production. We’ve been loyal customers for many years without any issues. Now that I’ve had an issue, I’ve decided that I don’t like how they do business. I don’t like how they treat loyal customers.
When a business does something wrong I think it’s only right that they do something, anything, to make the consumer happy again. Case in point, Pizza Hut. When Will turned 5, we ordered 12 pizzas to be delivered to a park in Dubuque. The driver was 30 minutes late. When we called to see why he was so late we were told that the driver was old and that we should give him a break. I later complained to Pizza Hut and was given my money back and more in free pizza coupons. I was extremely happy with that. People make mistakes.
A couple weeks ago I had a few bad experiences at the casino in Dubuque. I let them know about it and the next time I go to the casino there will be 4 free dinners at the buffet waiting for me. They even called and personally apologized. That’s doing the right thing. That’s compensating someone for issues they had. That’s giving the person an incentive to come back. That’s good business. I don’t expect businesses to be perfect but I do expect them to address issues and to be fair about compensation.
Peter Pan can kiss my ass if they think a $5.00 coupon is enough to keep me buying their products after this. I feel used. I feel foolish for sticking by them after the salmonella issue. I feel like a consumer that’s been had. We spend a lot of money on peanut butter each year. At the very least they could have sent me a coupon for a fee jar of peanut butter to replace the bad jar that I have. I won’t contact them again. If they have a good marketing team they will see this blog.
It’s not just about a $3.88 jar of peanut butter, it’s about being treated unfairly.
Maybe from now on I’ll be a choosy mother and choose Jiff. Maybe I’ve been living in Neverland thinking that my loyalty meant something. Maybe the next person I see in green tights will get punched!